Be sure your name is inserted in the box below and then click "Next" to start P2OLCM02 – Proactive Communication quiz. Name Email It's not so much what you say (your message) but how you say it (your delivery system) that is referred to as Maxim # 2.TrueFalseOur non-verbal communication is responsible for the smallest percentage of our overall communication.TrueFalseYour content is the message and your voice and non-verbal communication is your delivery system in effective communication.TrueFalseFailure to clearly communicate is considered a:leadership functionleadership failureleadership malfunctionleadership qualityA professional response to a chaotic situation would be to:deal with the meaning and the wordsbypass the non-verbal and deal with the contentbypass the words and deal with the meaningdeal with the words and bypass the meaningAn amateur response to an emotionally upset person is to:react to the words onlyrespond to the words and react to the meaningreact to the meaning onlyreact the words rather than respond to meaningThe highest ideal of law enforcement is to bring peace out of disorder.TrueFalseMaxim # 4 suggests that you should respond to their meaning and react to their wordsTrueFalseHow we use our voice during communication represents 33% to 40% of the delivery.TrueFalseWe must have strong and effective communications skills built on the foundation of character and competency in order to:bring peace and orderbring harmony out of disharmonylearn from leadership trainingget promotedAs a part of building strong credibility, we must always develop the foundation of trust for our communications to be particularly strong and effective.TrueFalseControl involves your ability to ________________ the outcome of the situation.influenceresolverepeatchangeThere are at least three elements of effective communication.TrueFalseThe content has very little to do with the overall delivery of the message and represents which percentage of our actual communication.3% to 5%5% to 15%8% to 10%7% to 10%Communication breakdowns happen more often in the heat of chaos.TrueFalseIn the midst of officer involved shooting situations, communications are the:last thing to go down the tubemost confusing part of the situationfirst thing to go down the tubeleast confusing part of the situationIntegrity is:being who you wish you werebeing like your leadersbeing who you represent yourself to bebeing the follower in the groupHarmony or disharmony between your message/content and your voice / non-verbal, has to do with your ..........contexttonecontentdelivery systemDimension is the magnitude of the crisis and relates to the survival of the organization and its reputation.TrueFalseYou must determine where a situation fits on the dimension-control matrix in order to:eliminate the severity of the crisisdefine a strategy to avoid dealing with the crisisdecide who should be the first to reactget a clear sense of a crisisClick "Submit Quiz" to record your answers and to see your score. Time is Up! Saturday, March 26 Mitch Javidi
