Be sure your name is inserted in the box below and then click "Next" to start P3SLCM02 – Cluster 2 ~ Interpersonal Communication and Conflict Management quiz. Name Email Confrontive communication is to be avoided because it can make things worse.TRUEFALSEWhat skill involves the inner strength for self-control of emotions, judgments and pre-mature advice?groundingattendinglisteningsuspendingassertivenessSelf-disclosure is important because the way we earn trust in relationships is:by being honest from the heartby helping others to get honest themselvesby practicing skills so that we are nearly perfect at themby going without social relationships to wean ourselves from dependenciesTo practice assertiveness skills effectively requires the use of a minimal number of communication skills.TRUEFALSECredible leadership leans towards all but ONE of the following general skill sets:more effective self-managersbetter verbal and text-oriented communicatorsbetter at creating turbulence for the health of the organizationmore creative and innovative problem-solvers, facilitators, and decision-makersmore effective change agents for team building, organization development and enhanced community safetyTo use the skill of responding effectively with accurate understanding requires careful observation of non-verbal cues.TRUEFALSECounseling and problem management skills are important to learn because:If you are doing community-oriented policing or problem solving, these skills are critical for successThey give you a sense of personal wholenessYou can be therapeutic to others when a therapist isn't availableA tragic struggle exists in law enforcement today. Twice as many police officers commit suicide as are killed in the line of duty.TRUEFALSEClick "Submit Quiz" to record your answers and to see your score. Time is Up! Sunday, March 27 Mitch Javidi
