The flight director opened up all avenues to creative problem solving. He asked for input from everyone in the command center and asked that they contact each person who may have had some role in their particular task. It doesn’t appear at the outset that NASA culture supported divergent thinking, as I repeatedly heard remarks to the effect of “we’ve never done it that way before…”. The ending of that clip was insightful, as the astronaut suit is dumped on the table and it’s “all hands on deck” to find the appropriate solution.